At Richmond Trinity Hospital, Director of Nursing Christina Hawthorne (Jada Pinkett Smith) is locked in a battle against forces far too large for any one person to handle. Whether fighting to see that a homeless woman is treated like a human being, talking a close friend and suicidal cancer patient off a ledge, accommodating the clashing egos of the hospital’s talented doctors and administrators, or managing a nursing staff of grizzled veterans and idealistic young rookies, she’s the much-needed conscience for an organization that all too often forgets whom it’s there to serve.